Two-Way Radio Systems
for Retail & Hospitality

Communication technology to enhance the guest experience.

Two-Way Radio Systems
for Retail & Hospitality

Communication technology to enhance the guest experience..

Two-way Radio and Video Security for Retail & Hospitality
Full situational awareness

Empower your workforce

to safeguard lives without compromise

Experience is everything today. It’s the foundation for the retail and hospitality sector. To exceed your customers’ expectations and to stay ahead of your competitors your operations must be managed efficiently, and to do this you must have a flawless communications solution to maintain a reliable flow of information.

Working with you, our engineers will design and implement a bespoke communications system to match your exact requirements, whether that’s for a small site, a large-scale complex with an extensive workforce, or whether you are partnered with a Business Improvement District, Shopwatch or Pubwatch initiative. We unite your teams so they can effortlessly work as one. Syncing the communication flow for your personnel whatever their role or location in real time empowers them to fulfil their individual duties with incredible efficiency.

Giving security professionals the power to share intelligence discourages unwanted behaviour occurring in the first place and enables them to collaborate in the most effective way to promote safety. Users can also transmit images securely to aid any recovery or identification process.

Respecting privacy and ensuring safety

Security solutions designed

to enhance the customer experience

Safety is paramount when there are crowds of people. There’s a risk of theft, violence or even a child going missing. Our unified systems provide full situational awareness enabling your security professional to act fast and stop incidents from escalating.

The integrity of your security and surveillance system influences a person’s perception of your site and we are committed to help you achieve your aim of providing the best service by never compromising the privacy of your visitors. We will be by your side to help you plan for every season and adjust our services completely fuss free.

Video Security, Integration with Fire Alarm, Gate, Barrier, and Door automation

Embracing the latest technologies to go beyond expectations

It is our aim to provide you with an unrivalled unified communications solutions no matter your requirements. Using experience, expertise, knowledge and a passion for always exceeding the expectations of our clients, our talented engineers will design, consult and install the ultimate communications solution to include only the best products, software and hardware.

Products from Motorola Solutions, Zetron, TRBOnet, Avigilon and Hytera for all Retail, BID Areas, ShopWatch & Hospitality sectors
Two-way Radio Communications for all Retail, BID Areas, ShopWatch & Hospitality sectors

Business Improvement District

Shopwatch and Pubwatch

We’ve successfully supported Shopwatch and Pubwatch initiatives in many towns and cities across the UK to keep people safe, to protect assets and to deter criminals from entering sites. Through the use of the shopping centre’s CCTV and our two-way radios businesses are able to communicate with one another directly.

If you are planning to participate in these schemes in association with an organisation independently funded and managed by local businesses such as the Business Crime Reduction Partnership (BCRP), or Business Improvement District (BID), feel free to get in touch with us and we’ll work with you to provide the best communications solution for you and your visitors.

In addition, we provide ongoing training on how to get the best out of this scheme. This enables us to cover any new features and to capture all staff including your new hires.

Meaningful features

that add real value

We make it easy for you to achieve the ultimate unified communications solution, stay connected, and empower your personnel to continually improve efficiencies.

Supply of business-critical two-way communications products by Motorola Solutions, TRBOnet, Zetron and Avigilon

Here’s a short list of our key user features.
Get in touch to discover everything we offer.

  • Communicate with all remote personnel instantly no matter their network or carrier.
  • Enhance and simplify all your control centre’s operations to maximise efficiencies.
  • Integration with video security systems to alert key personnel.
  • Record events and voice calls to optimise emergency response times.
  • Organise and carry out routine tasks swiftly and with ease.
  • Improve the safety of your workforce as well as the public.
  • Turn your teams’ smartphones into Push-to-Talk devices.
  • Utilise a bespoke two-way radio network enabling you to experience flawless coverage that outperforms any cellular network. The network can be tailored to your capacity and coverage needs too.

Voice and Data Features

  • Super fast call setup with digital voice quality.
  • One to one (private calling).
  • One to many (group calls).
  • All calls are encrypted for privacy.
  • Background noise reduction to ensure clearer voice calls.
  • Radio location tracking (Beacons)+(GPS).
  • Private SMS data messaging.
  • Group data messaging.
  • Status messaging.
  • Job ticketing.

Emergency Features

  • Emergency calls clear down low priority calls.
  • Lone Worker and Man Down automated features.
  • Automated personnel and asset location service.
  • Ambient call listening and remote PTT controls.

Here’s just a few of our primary system features.
Get in touch to discover everything we offer.

  • Scalable and flexible system.
  • Integration with data management systems.
  • Flawless, real time voice communications.
  • Encrypted communications for added security.
  • Feature rich voice and data for multiple user groups.
  • Enhances video security with artificial intelligence (AI).
  • Encrypted private calls and data messages.
  • Personnel and asset tracking.
  • Remote monitoring of network.
  • Remote radio programming.
  • Ability to deploy GPS tracking and lone workers.
  • Integration of the fire system to alert personnel.
  • Activation of essential processes, e.g. ventilation system shutoff in the event of fire.

Command and Control

  • Comprehensive calling and data features.
  • Personnel & asset tracking control.
  • Job ticketing and asset manangment via custom apps.
  • Emergency situation features and control.
  • Public Address & General Alarm integration.

We’ve too many features to include here, so we recommend that you contact us to discuss your unique requirements.

Here are 7 examples of ways we can enhance your system, but in reality, the possibilities are limitless. You tell us your vision and we’ll bring it to life.


  • Radio and Asset checking in and checking out control.
  • Bespoke automation control for gates, barriers & ventilation etc.
  • Custom job ticketing designed specifically for your operations.
  • Integration with fire and alarm systems for alerting and control.
  • Connectivity with video security systems to alert key personnel.
  • Machine control, monitoring and alerting using dedicated radio devices.
  • Unified connectivity with other technologies outside of the two-way radio network.

  • Global connectivity.
  • Provide the highest quality customer service.
  • Enhanced health and safety for lone workers.
  • Contingency plans in place to keep sites operational.
  • Increased functionality with elements such as multiple user groups and encrypted private calling.
  • GPS and indoor beacon, radio / personnel location services.
  • Excellent range of robust radios to ensure your requirements are met with a cost-effective and future-proof solution.
  • Traffic monitoring enables more efficient working practices within groups.
  • Built-in redundancy, remote monitoring and syncing.
  • Excellent return on your investment.

Eliminate disruptions, increase employee accountability,
and achieve complete traceability.

CiCO, Check In and Check Out solution is the latest in the line of innovation developed by Servicom’s in-house team to help organisations work smarter, not harder. The CiCO system can be adapted for virtually any sector.

Save costs, and transform business models

Contact us today to discuss your unique needs and challenges.