One control layer which unifies everything

When systems don’t talk to each other, operators become the link between them. That slows response, creates noise and leaves things to memory. We design control and software environments that bring communications, alarms, location, video and workflows into one clear response layer.

Live estate control – Commander ™: live estate visibility, asset control and system health

Operator-first dispatch - ICCS and dispatch environments built around real operator workflows

Unified incident view – Mapping, tracking and incident handling in one control view

Stack integration - Specialist projects and bespoke integrations that connect the stack around your operation

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Trusted by

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Certified & accredited

Motorola Authorised Application Partner

TRBOnet Certified Partner

Zetron

Cyber Essentials Plus

ISO 9001:2015

Ecosystems Solutions Partner

How we build command and control systems that help operators stay ahead

Busy environments create alert fatigue, duplicated effort and missed context. We bring together the key operational signals that make the best next action clearer.

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Commander: live control of the comms estate

Commander is Servicom’s own software layer for live radio-estate visibility and control. It gives operations teams a real-time view of issued devices, active sessions, system health, overdue assets and exceptions, so the estate is easier to manage across shifts, sites and incidents.

Live monitoring dashboard – Command Centre dashboard for estate status and active sessions

Asset tracking and control – Check-in/check-out, allocation and asset accountability

System status – System health, gateway visibility and infrastructure status

Safety features – Emergency, lone worker and audit workflows tied to real devices and real users

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Dispatch and ICCS

Control rooms work better when operators are not stitching information together by hand. We engineer dispatch and control environments that bring radio, telephony, alerts and operational workflows into one usable interface.

Multi-channel dispatch – Across radio, telephony and operational alerts

Efficient operator workflows – Cleaner operator workflows during live incidents

Rapid response routing – Faster routing from event to response

Site-specific configuration – Configured around your site, your users and your escalation paths

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Situational awareness and incident coordination

The point of control software is not more screens; it’s a better read on what is happening and what should happen next.

Live visibility - Mapping and unit visibility for faster decisions

Context in one workflow - Video, alarms and event context brought into one workflow

Structured escalation - Incident handling and clearer escalation

Review-ready audit trail - Audit trails and event history for review and compliance

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Specialist projects and bespoke integration

Not every control room runs the same way. We build and integrate software around the workflows, systems and risks that already exist in your environment.

Cross-system integration – Integration with CCTV, access control, alarms and building systems

Workflow-specific response – Bespoke workflows for site-specific response and escalation

Custom dashboards – Tailored operational dashboards, alerts and operational logic

One accountable partner – Single partner across design, integration and support

Helping control rooms act with confidence when it matters

See all our case studies

Keeping London Gatwick moving with resilient airport-wide communications

Servicom delivered a resilient, fully integrated communications system that keeps London Gatwick operating smoothly, efficiently, and safely across its complex, high-traffic environment.

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How Servicom makes sure the All England Lawn Tennis Club is Always Ready

Servicom delivered a scalable, resilient communications system that keeps the All England Lawn Tennis Club running smoothly - even at peak demand during The Championships.

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Jaguar Land Rover Ice Driving Events, Arjeplog

Servicom delivered a simple, reliable communications solution that kept Jaguar Land Rover teams connected and coordinated in extreme Arctic conditions without relying on complex infrastructure.

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What makes our software systems work every day, in every environment

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We design around the operator

Screen layouts, workflows and integrations are shaped around what people need to see first.

We connect the stack properly

A unified ecosystem: voice, alarms, CCTV, access control and operational events are easier to manage when they arrive in one workflow

We build for the long-term

Retention, permissions, health checks and support are planned up front, so the system stays useful after go-live.

See how Servicom can work for your estate

We’ll assess your control room setup, your current workflows and your integration gaps, then recommend a practical route to improvement.

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✓ 24/7 availability for critical support

One control layer which unifies everything

Certified & accredited

How we build command and control systems that help operators stay ahead

Helping control rooms act with confidence when it matters

What makes our software systems work every day, in every environment

Built into your existing infrastructure

See how Servicom can work for your estate