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We're here when you need us most.

Access your customer portal, raise a support ticket, or find answers in our knowledge base. For critical issues, our team is available 24/7.

Customer Portal

View your systems, active contracts, device inventory, and service history in one place.

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knowledge base

Step-by-step guides, device documentation, and how-to articles for common tasks and configurations.

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Service Desk

For urgent or critical issues, call our service desk directly. Available 24/7 for managed service customers.

+44 (0)1527 510611
Common questions

Quick answers to the most frequent support questions we receive.

How do I raise a support request?
Through the portal, the contact form, or directly with the service desk. When you get in touch, share the site, the affected system or devices, a brief description of the issue, and the operational impact – that helps us respond faster.
What information should I have ready when I call?
Site name, company name, affected system or device, when the issue started, who is affected, and whether there is any immediate operational or safety risk. The more context you can give us upfront, the faster we can act.
Do you offer 24/7 support?
It depends on your agreement. Customers with managed support or out-of-hours cover follow an agreed escalation path and response model. If you are not sure what your cover includes, your account contact can clarify.
Can you support systems you did not install?
Yes. We regularly take on inherited and legacy environments. We will assess what you have, identify the risks, and recommend the most practical route to stabilise or improve it – without assuming you need to replace everything.
Do you repair equipment or provide swap-outs?
Yes. Depending on the fault and your service model, we can arrange a repair, a swap-out from our spares pool, or an engineer visit. Whichever gets the system back up fastest.
Can you help with coverage problems?
Yes. If your teams are hitting dead spots, poor signal or unreliable performance, we can investigate the environment, identify what is causing it, and recommend corrective action.
What does managed support include?
It depends on the scope agreed, but managed support is designed to keep systems ready day after day, not just respond when things go wrong. It can include proactive monitoring, preventative maintenance inspections, firmware and lifecycle management, and regular reporting.
Can I access reports or ticket updates online?
Yes, where portal access has been set up as part of your service agreement. Your account contact can confirm what is available to you.
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